Symantec Endpoint Protection Manager Reset Admin Password -

SELECT USER_NAME, IS_LOCKED FROM SEM_MAIN_USER WHERE USER_NAME = 'admin'; You should see one row returned with IS_LOCKED = 0 .

Introduction: The Lockout Nightmare Every IT administrator knows the sinking feeling. You walk into the office on a Monday morning, fire up the console to check the latest threat reports for your endpoint fleet, and type in the credentials you’ve used a thousand times. Access Denied. symantec endpoint protection manager reset admin password

UPDATE SEM_MAIN_USER SET USER_PASSWORD = 'XR7g7aFwk1WjMI7Pm2BGU8WeJgG7gP2mFg==', IS_LOCKED = '0', PASSWORD_ATTEMPTS = '0' WHERE USER_NAME = 'admin'; This sets the admin password to a known default hash. The string above corresponds to the plaintext password symantec (all lowercase). Access Denied

So, what do you do? Reinstall the server? Restore a month-old VM snapshot? No. You reset the password. So, what do you do

C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tools Note: If you installed SEPM on a different drive (e.g., D: or E:), adjust the path accordingly.